Frequently Asked Questions
Q: How do I exchange an item I purchased?
A: Items may be exchanged for another as long as they are returned in the condition you received them in. Clothing items must be unwashed and unworn. To receive an exchange, please send the following information to email@example.com:
A brief description explaining the reason for the exchange.
The order number or the name and address used when purchasing the item.
What item you would like in exchange. If this is a clothing item, please include the SKU & size you would like to receive.
The address you would like your new item shipped to.
The customer is responsible for the shipping charges when sending back an item for exchange.
Q: How do I return items from my purchase?
A: If you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 30 days of your purchase. Clothing items should be unwashed, unworn and all items should be returned in the condition you received them. Your refund will go back on the credit card or back to the PayPal account used when you placed your order. If you would like to send back any item(s), email us at firstname.lastname@example.org.
Q: I received the wrong item or my item was damaged, what should I do?
A: If you received the wrong item, an incorrect size or your item was damaged in any way, send us an email at email@example.com. Please include your order number and specifics on the mistake we made, and we'll do everything we can to get you the correct item. Of course, since it was our mistake, there are no additional charges!
Q: Is my personal information secure when ordering from Saved by Grace Boutique?